Report a Problem

My Centennial

Thank you for taking the time to submit a service request through the City of Centennial Report a Problem page. There are three ways to submit your service request to the City: online, using the My Centennial mobile app or by calling the 24/7 Citizen Response Center to speak live to a representative.

Depending on the severity of the issue reported, some issues may not get processed until the next business day. 

For an emergency that is happening right now, please dial 911.

View Reported Issues Near Your Location

Service Request Status Definitions

The project status will be listed with the request. Definitions are:

  • Submitted – This status means that a request has been submitted for an issue but has yet to be reviewed or acknowledged by the Citizen Response Center to determine appropriate action or assignment of issue.
  • In Progress – This status means that the request has been reviewed and acknowledged and has been routed for review, repair, or other determination by the appropriate department.
  • Backlogged – This status means that the issue has been reviewed and inspected by our field crews and it is something that is anticipated to be addressed in the future. No specific time frame can be provided at this time.
  • Duplicate – This means that the issue was reported more than once, and this will be addressed under the original request and closed when work is completed.
  • Closed – Inspection has been carried out and the issue has either been resolved, or inspection found no issues based on information provided so no further action can be taken.

Online

Step 1.Be Prepared

No contact information is required if you wish to remain anonymous.

If you would like to receive a response from the City please provide:

  • Your Contact Information - Name, Email Address & Phone Number
  • Address or Location of issue being reported
  • Details of the issue being reported

Step 2.Submit a Concern/Issue 

There are two ways to report a problem or code violation. Anonymously or with an account to receive updates.

Login & Report

Report Anonymously

If you have issues submitting a concern, please call 303-325-8000.

Step 3.What to Expect Next

Requests submitted online may take up to one or two business days to process depending on the volume received or the urgency of the matter. No requests submitted online will receive a response on holidays or weekends.

Please note, currently only the reporting party will be provided with updates on a request and you will not see any updates publicly.

Download the App

Step 1.Download the App

The mobile app includes an option to snap and submit a photo of the issue with your device. It will also automatically find the location using GPS, if your device has GPS capability. Download the mobile app by searching for "My Centennial" or using the links below.

Download iOS

Download Google Play

Step 2.Submit a Concern/Issue

Users of My Centennial will be able to:

  • Create a log in account
  • Report anonymously
  • View your service requests at any time
  • View requests that have been made near you
  • Comment on open requests
  • Respond to comments made on your requests

Please note, requests are available for the public to view so please keep that in mind when submitting a request.

Step 3.What to Expect Next

Requests submitted through the mobile app may take up to one or two business days to process depending on the volume received or the urgency of the matter. No requests submitted via the mobile app will receive a response on holidays or weekends. 

Please note, currently only the reporting party will be provided with updates on a request and you will not see any updates publicly.

Phone

Step 1.Be Prepared

No contact information is required if you wish to remain anonymous.

If you would like to receive a response from the City please provide:

  • Your Name
  • Your Email
  • Your Contact Phone number
  • Address or Location of issue being reported

Step 2.Need immediate attention?

Are you unable to use the online service request system?

Call our 24-hour Call Center at 303-325-8000. 

Contact Us

Location

City of Centennial
13133 E. Arapahoe Rd.
80112
View Map

Or Call

24-Hour Citizen Response Center

303-325-8000

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