The City cares what you think about our customer service. 

If you have interacted with City of Centennial staff, please fill out the survey below. We strive to provide exceptional experiences and your feedback helps us achieve that goal.

Thank you for taking the time to give us your opinion.

Click here to take survey

What we do with survey feedback

  1. Monthly Reports. We provide a monthly summary of data to Department and Division Managers and it may be shared with frontline staff to motivate and at times improve performance. This report is typically provided about 1 to 2 weeks after the month ends.
  2. Other Reports. Key insights related to satisfaction with transactional experiences and overall loyalty are analyzed and shared at quarterly Key Performance Measures Committee meetings. Additionally, trends and possible area for improvement are studied and discussed at these meetings.
  3. Real-time Satisfaction Alerts. Real-time satisfaction alerts are generated whenever a survey respondent requests additional follow-up. This allows us to quickly respond, provide additional information and correct any service deficiencies. Each month we follow up with over 30 people who submit questions with their survey.
  4. Strategic Service Delivery Enhancements. Review and analysis of various survey metrics has led to the recommendation and oversight of multiple service delivery enhancements to improve customer experience.

We heard you!

Here are some examples of what we have done with survey data:

  1. Created online permit status and daily inspection times. Create an option for people to check the status of a permit and daily inspection times online. Customers can now view the daily inspection list online at and quickly access the status of a permit online at status .
  2. Added hold music to the Building Division line. In September 2015 we added hold music to create a more pleasurable experience for customers waiting to speak with a Building Division representative.
  3. Revised and simplified online filing instructions. Analysis of unstructured comments helped us recognize that our sales tax page and online sales tax filing instructions where somewhat confusing. So, we updated instructions to the online Tax & Licensing Forms and online filing instructions and to be less confusing, resulting in a four percent (4 %) increase in online sales tax filings.
  4. Alphabetized Issues on Report a Problem Form. Your feedback helped us recognize a need for a more organized list of issues in the drop down menu on our online Report a Problem form. Options are now listed alphabetically to make it easier to search for your area of concern.

Why we conduct surveys

  1. Uncover answers. Surveys are a non-intimidating tool for gathering insights about what is important to members of our community. 

  2. Base decisions on objective information. Conducting surveys can be an unbiased approach to decision making by allowing us to gather meaningful opinions, comments and feedback to better understand what is important to you. Surveys enable us to collect unbiased data from our customers and develop sensible decisions based on analyzed results.
  3. Compare results. Survey results provide us with a snapshot of our performance levels and your attitudes about our service delivery. This data is used to measure and compare results over time. Customer Satisfaction rates for many of our service areas are a critical component of the metrics gathered for the City’s Key Performance Measures program which helps the City remain open and transparent to the public about City operations.
  • The Centennial City offices, including municipal court, will be closed Monday, May 29 in observance of Memorial Day. City offices will re-open at 8 a.m. Tuesday, May 30. The City has an online mil...

  • Start the summer off at Centennial Center Park with the City of Centennial’s  annual Summer Kickoff event Saturday, June 3 at 5 p.m. Enjoy Puppets & Things on Strings , starring award-winning ventri...

  • Centennial Airport is closing the main runway, RWY 17L/35R, beginning May 30 as crews begin a federally-funded surface rehabilitation project. The closure will remain in effect through July 6, 2017. ...

  • The City of Centennial and Matt Sturgeon have successfully negotiated the terms and conditions of a contract for Mr. Sturgeon to serve as Centennial’s next City Manager.  The employment agreement rec...

  • National Public Works Week (NPWW) is May 21-27 and Centennial is celebrating all week long. National Public Works Week recognizes the tens of thousands of men and women in North America who provide a...

  • The City of Centennial was voted as the Best Place to Move/Open a Business for the Best of Colorado Business Choice Awards presented by ColoradoBiz. The 25,000 votes were tabulated by DataJoe on be...

  • Centennial Center Park’s splash pad has been nominated in USA Today’s latest 10Best Readers' Choice travel award contest. Vote online for Centennial Center Park daily! A person can vote once a day ...

Quick Contact Info:

City of Centennial
13133 East Arapahoe Road
Centennial, CO  80112

(303) 325-8000 - 24 Hour Citizen Response Center
(720) 488-0933 - Fax Number



ADA Notice

Contact Us

City of Centennial
Powered by Real Time Solutions - Website Design & Document Management