Year to Date
Measure / Explanation
Expected/ Historical Average
Actual
Result
Citizen Response Center: Calls Answered Within 2 Minutes
Calls answered within 2 minutes (%)

80%

91.45%
 
Contract Compliance
Contract Compliance Rate (%)
100% 100%
 
Customer Satisfaction Rating
Customer satisfaction rating (%)
80% 79%
 
Resolution Time Compliance
Resolution time compliance (%)
90% 99%
 
Total Number of Right-of-Way Permits
Total number of right-of-way permits issued
N/A 381  
Total Number of Work Requests
Total number of work requests
N/A 12,391  

 



Legend
 
Is meeting expected benchmark
 
May meet expected benchmark
 
Will likely not meet expected benchmark

Quick Contact Info:

City of Centennial
13133 East Arapahoe Road
Centennial, CO  80112

(303) 325-8000 - 24 Hour Citizen Response Center
(720) 488-0933 - Fax Number

 

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