Metric Definition:

The Customer Satisfaction Rating is the total number of positive survey responses over the total number of negative responses. This provides the City with a greater understanding of the satisfaction rating of individuals that have had contact with the Code Compliance department.

Quarterly Performance:

Public Works received 43 completed surveys for Quarter 2 and had an overall customer satisfaction rating of 81%, which is over the expected 80%. However, Public Works' YTD customer satisfaction rating is slightly below the expected rate at 79%.

Quick Contact Info:

City of Centennial
13133 East Arapahoe Road
Centennial, CO  80112

(303) 325-8000 - 24 Hour Citizen Response Center
(720) 488-0933 - Fax Number

 

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