Metric Definition:

Citizen's rating of an interaction with Sheriff's Office Patrol Deputies, Communications, and Traffic Safety Unit Deputies.

Quarterly Performance:

The community satisfaction survey measures a citizen’s interaction with the Patrol Services and Dispatch and the Traffic Safety Unit. The survey is 15 questions long and each question is ranked on a 1 (low) to 5 (high) scale. This number is then converted into an overall percentage.

Patrol Services and Dispatch received a satisfaction rating of 91.6% from the 50 responses that were received while the Traffic Safety Unit received a 74% satisfaction rating from the 23 responses received. The Quarter 4 average between both units was 82.8% from the 23 responses received. This is slightly higher than the 2-year average (82%).