Metric Definition:

The Customer Satisfaction Rating is the total number of positive survey responses over the total number of negative responses. This provides the City with a greater understanding of the satisfaction rating of residents with the provision of Code Compliance.

Quarterly Performance:

Code Compliance received 31 completed surveys and had an overall customer satisfaction rating of 87.1% in Quarter 4. This breaks the 6-quarter trend of a customer satisfaction rating below the 80% target mark. Code Compliance's 2017 customer satisfaction rating was 74%.

Quick Contact Info:

City of Centennial
13133 East Arapahoe Road
Centennial, CO  80112

(303) 325-8000 - 24 Hour Citizen Response Center
(720) 488-0933 - Fax Number



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