Metric Definition:

The Citizen Response Center (CRC) is responsible for the City’s main telephone line and in routing customers to the appropriate City department.

Quarterly Performance:

The Citizen Response Center (CRC) is responsible for the City’s main telephone line and in routing customers to the appropriate City department. This measure accounts for the percentage of calls received by the Citizen Response Center that are responded to within 2 minutes of receiving. The Citizen Response Center received 4,864 calls in Quarter 3 and had a call answer rate within 2 minutes of 93%. This is a greater rate than the previous quarter (89%) and the expected rate (80%).
  • The Centennial City offices, including municipal court, will be closed Monday, May 29 in observance of Memorial Day. City offices will re-open at 8 a.m. Tuesday, May 30. The City has an online mil...

  • Start the summer off at Centennial Center Park with the City of Centennial’s  annual Summer Kickoff event Saturday, June 3 at 5 p.m. Enjoy Puppets & Things on Strings , starring award-winning ventri...

  • Centennial Airport is closing the main runway, RWY 17L/35R, beginning May 30 as crews begin a federally-funded surface rehabilitation project. The closure will remain in effect through July 6, 2017. ...

  • The City of Centennial and Matt Sturgeon have successfully negotiated the terms and conditions of a contract for Mr. Sturgeon to serve as Centennial’s next City Manager.  The employment agreement rec...

  • National Public Works Week (NPWW) is May 21-27 and Centennial is celebrating all week long. National Public Works Week recognizes the tens of thousands of men and women in North America who provide a...

  • The City of Centennial was voted as the Best Place to Move/Open a Business for the Best of Colorado Business Choice Awards presented by ColoradoBiz. The 25,000 votes were tabulated by DataJoe on be...

  • Centennial Center Park’s splash pad has been nominated in USA Today’s latest 10Best Readers' Choice travel award contest. Vote online for Centennial Center Park daily! A person can vote once a day ...

Quick Contact Info:

City of Centennial
13133 East Arapahoe Road
Centennial, CO  80112

(303) 325-8000 - 24 Hour Citizen Response Center
(720) 488-0933 - Fax Number

 

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