Metric Definition:

The Citizen Response Center (CRC) is responsible for the City’s main telephone line and in routing customers to the appropriate City department.

Quarterly Performance:

The Citizen Response Center (CRC) is responsible for the City’s main telephone line and in routing customers to the appropriate City department. This measure accounts for the percentage of calls received by the Citizen Response Center that are responded to within 2 minutes of receiving. The Citizen Response Center received 4,660 calls in Quarter 2 and had a call answer rate within 2 minutes of 90.65%, which is greater than the expected rate (80%).

Quick Contact Info:

City of Centennial
13133 East Arapahoe Road
Centennial, CO  80112

(303) 325-8000 - 24 Hour Citizen Response Center
(720) 488-0933 - Fax Number

 

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