Metric Definition:

Measures the length of time a customer submitting a Rapid Review Permit has to wait for Staff assistance.

Quarterly Performance:

The average customer wait time for a Rapid Review permit occurs from the time a customer enters the building and requests assistance to the time Building Services responds. The average wait time for Quarter 4 was 2.5 minutes. This is lower than the previous quarters wait time (3.2 minutes) and lower than the expected time (5 minutes).

Quick Contact Info:

City of Centennial
13133 East Arapahoe Road
Centennial, CO  80112

(303) 325-8000 - 24 Hour Citizen Response Center
(720) 488-0933 - Fax Number



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